Fixing A Broken Sugar Flower
Question: Is it safe to ship sugar flowers?
What if my order contains a broken sugar flower?
I’ve shipped thousands of flowers, and I’ve found the best way to safely package your flowers is with lots of padding and fragile stickers! I’ve had very few packages arrive damaged.
I can’t guarantee what happens at the post office, so I always recommend ordering in advance and getting more flowers if you’re in a time crunch.
In the unlikely event that your flowers are damaged during shipping, please contact me to file your claim. Send photos of the broken flower and packaging, and we’ll work together to determine if you need a repair, replacement, or refund.
For minor damage, a tutorial can be found below.
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Small Damage
Sometimes minor damage to sugar flowers can be fixed or hidden. Removing a broken petal for flowers with individually wired petals (like an open rose) is a simple fix. You’ll be able to make your flower look as good as new. This is the easiest and quickest way to hide the damage! The technique works best if the flower only has one or two broken petals. Then, no one will ever know the difference!
A lot of damage
With every order from Sugar Flower from Kelsie Cakes, you’ll rest assured with our Delicate-but-Durable Shipping Promise. First, please contact me to file your claim if your flowers arrive damaged beyond repair during shipping. Next, send in photos of the broken Sugar Flower and packaging. Then I’ll be able to assist you with a replacement item or a refund!
