Post-Purchase
Sugar Flower
Resources
From making "mudpies" with wildflowers as a kid, to crafting Sugar Flowers for over a decade, this has always been my passion.
Been there, done that, got the t-shirt.
I’m Kelsie, your resident expert on Sugar Flowers and all things sweet.
I'm Kelsie Delisle– Sugar Flower Artist, business owner, wife, mom + wearer of many hats. With a toddler in tow, I intimately know the meaning of "so much to do, so little time." I work out of my Tampa, FL studio + ship flowers all over the world. If you've landed on this page, it means you've order from me before— THANK YOU!
Your support means the world to me! And if you have any questions or concerns about your flowers, you're in the right place
I'm here to help!
My office hours.
My office hours are Mon through Thurs, 9 am to 2 pm EST. I respond to emails within 2 business days, though I prioritize you as a client!
How to contact me.
The fastest way to contact me is to send me an email:
kelsie@kelsiecakes.com
Privacy policy.
Your privacy is important to me, and I want to respect you and your data! You can read my full privacy policy by clicking here.
HEre's what to expect
Need to contact me?
Kind words...
— Alexandra
It was a gorgeous addition to my grandmother's 100th birthday cake. The packaging was great and protected the flower to the day we used it. Very easy to attach to the cake. I followed all the directions given by the seller's video, regarding storage and application. Thanks again.
— Laura
First of all, these are so beautiful and so easy to use! Secondly, the seller packaged them SO well for shipping! I’ll be using them on my wedding cake in a few weeks and I’m very excited! Would buy again!
— Terri
Kelsie is so easy to work with! Her customer service is exceptional! I will happily go to Kelsie for all my future cake needs!
I’m thrilled with my rose gold flower! Looks exactly like the picture!!
— Deb
This is the second time I’ve ordered from her. The flowers are beautiful and allow you to pull together a spectacular cake by using a simply decorated cake and adding her lovely piece of artwork.
— Janie
The sugar flowers were perfect for the bridal shower cake I made for my nephew’s fiancé. Kelsie was great to work with and came through! The flowers were beautiful!
— Theresa
so gorgeous!! looks absolutely beautiful on cakes. nothing but wonderful comments with this beautiful accent <3 ships and packaged great too!!
— Nicki
The second flowers I’ve ordered ! Always beautiful, arrives well packaged and in perfect condition!
Frequently asked questions
Do you have questions? That's why I'm here. Let me answer those for you.
IS IT SAFE TO SHIP THE FLOWERS? WHAT IF THEY BREAK?
the best ways to safely package your flowers is with lots of padding and fragile stickers! I can't guarantee the actions of the post office once I drop off your order.
If your flowers were damaged beyond repair during shipping, you can file a claim on this page. For minor damage, such as a broken petal, a tutorial on how to repair can be found on my Youtube channel.
HOW DO I UNWRAP THE SUGAR FLOWERS?
Bend the flexible floral wire stem and lift the Sugar Flower out of the foam
Gently open up the petals for flowers that have individually wired petals
watch the video demo →
HOW DO I TAKE CARE OF THE FLOWERS BEFORE I USE THEM?
Keep the flowers out of direct sunlight (it can fade the colors) as well as extreme heat/cold, and especially out of humidity. Each flower arrives in a box suitable for storage and comes with a care guide.
ARE SUGAR FLOWERS EDIBLE?
Sugar Flowers are made with edible ingredients but also contain non-edible materials (wires, tape)
The wired flowers are not meant to be eaten, and should be removed prior to serving your cake.
DO SUGAR FLOWERS
GO IN THE FRIDGE?
The moisture of your refrigerator can affect the flowers. Place the flowers on the cake right before serving, or store your decorated cake inside a sealed cardboard box.
HOW LONG DO SUGAR FLOWERS LAST?
I still have the Sugar Flowers from my wedding 4 years ago, and I've heard of brides keeping their flowers for over 2 decades!
HOW DO YOU DISPLAY SUGAR FLOWERS?
I recommend an acrylic display box (like the kind for sports memorabilia) that has UV protection.
CAN YOU STICK SUGAR FLOWERS IN THE CAKE?
I use a smoothie straw inserted into the cake, then place the wire into the straw. This is the least messy + easiest way to do it
watch the video demo →
Your order includes...
Peace of mind.
The only online Sugar Flower boutique offering a shipping guarantee. If your flowers are damaged during shipment, we'll work together to repair, replace, or refund them.
Flexible and delicate design.
Detailed flowers inspired by nature and crafted on flexible stems for safe delivery and cake decorating.
Durability.
Protective packaging that's assembled by an experienced Sugar Artist. Your package ships Priority Mail for fast + easy delivery.
Shipping Promise
Store Policies + Shipping Promise →
— Delicate but durable —
Kelsie Cakes' Shipping Promise –
If your flowers are damaged during shipping, I'll work directly with you to repair, replace, or refund the damaged flowers.
file a claim (online form) →
Resources + Additional Information
Shelf Life Information
Humidity Information
Unboxing Flowers
Broken Petal Quick Fix
File a claim for a broken flower
find me online
I started Kelsie Cakes after working in the cake industry for a decade. I saw cake artists wanting high-quality Sugar Flowers for their cakes, but without time to create them. That's when I hung up my oven mitts to create botanically inspired, delicate-but-durable Sugar Flowers for passionate cake artists and flower lovers of all kinds. I'm here to craft your artistic vision to come to life.
xoxo,