I've shipped thousands of flowers since I started my shop, and I've found the best way to safely package your flowers is with lots of padding and fragile stickers! I've had very few packages arrive damaged. However, I can't guarantee what happens at the post office once I drop off your order. I always recommend ordering far in advance to account for damage or delays, and to order extra flowers if you're in a time crunch. In the unlikely event that your flowers are damaged during shipping, please contact me and we’ll work together to figure out if you need a replacement or a refund.

Every Sugar Flower is created by me from small-batch handmade gumpaste. Because I do not run a large industrial manufacturing facility, my flowers will not be the same “bright white” shade that you will find from other companies. The white flowers have a soft creaminess to them, which makes the flowers look less commercial and more handcrafted.

 However, if you leave the white flowers exposed to UV light for too long, the color will become even more ivory so I recommend storing the flowers away from UV light or in an archival safe container.

Sugar Flowers are made with edible ingredients (gumpaste, egg whites, sugar) however they also contain non-edible materials such as wires which are used to hold the petals together and arrange the flowers. The wired flowers are not meant to be eaten, and should be removed prior to serving your cake. Here's the youtube video I recorded to answer this question:

When you order your Sugar Flowers from Kelsie Cakes, you’ll feel totally comfortable decorating the cake yourself. I’ll provide videos and tutorials to take you through every step, from unpacking the Sugar Flowers to actually putting them on the cake. It’ll be our little secret about how simple it is to transform a plain cake into an edible work of art. 😉

Sugar Flowers are shelf-stable at room temperature, due to their sugar content and low moisture. Keep the flowers out of direct sunlight (it can fade the colors) as well as extreme heat/cold, and especially out of humidity. Some refrigerators (especially walk-in coolers) nare very humid and can cause the flowers to melt, so I recommend placing the flowers on your cake right before delivery or pick up. 

I ship all orders through USPS or UPS. Each package is carefully packed up by me to ensure a safe trip for your delicate-but-durable Sugar Flowers. There is lots of soft padding to keep your flowers safe!

The standard shipping takes 2-5 business days to arrive. All in-stock flowers ship within 2 business days. For flowers that are made to order, you can expect them to ship within 2 weeks from placing your order

Yes, if you live in the Tampa Bay area, local pickup is available. You can select this option when checking out. After you order, I'll be in touch to coordinate a pickup date and location.

Yes! I do my best to accommodate specific delivery dates but additional fees may be added for rushed orders. Please select your event date on the product page prior to adding to your cart!

Yikes! I hate when that happens!!

After you fill out the form (it's super quick! you'll need your order number + photos of the damage) I'll be in touch with our next steps!