Store Policies → 

— Delicate but durable —

Kelsie Cakes' Shipping Promise –

If your flowers are damaged during shipping, I'll work directly with you to repair, replace, or refund the damaged flowers.

file a claim (online form) →

Because you deserve sugar flowers that arrive as perfect as your vision.

I’ve shipped thousands of handmade sugar flowers, and trust me, I’ve mastered the art of packaging these delicate beauties.

✅ Layers of protective padding? Check.
📦 Fragile stickers? Plastered everywhere.
🔎 An obsessive attention to detail? Always.

While I can’t promise your package will get royal treatment at the post office, I’ve done everything humanly possible to ensure your flowers arrive in flawless condition.

Here’s the deal:

  • I strongly recommend ordering well in advance—because let’s face it, weddings have enough last-minute chaos, and you don’t need extra stress.
  • If time’s tight, I suggest ordering a few extras just in case. Think of them as insurance. (Extras are always good for last-minute design upgrades, too).
  • On the rare occasion your flowers do take a hit during shipping (it happens, though it’s pretty rare), I’ve got your back. Send me photos of the damage and packaging, and we’ll work together to make it right—whether that’s a repair, replacement, or refund.

Why You Can Trust Me

I know how high the stakes are in this industry. Deadlines. Demanding clients and vendors. Zero room for error. My goal isn’t just to deliver sugar flowers—it’s to save you time, stress, and the headache of worrying whether your cake toppers will show up looking like a Pinterest fail.

If something goes wrong, I’ll fix it, period. That’s the promise.

xoxo,

Kelsie

The Delicate but Durable Shipping Promise

What happens if your sugar flowers arrive damaged?

Why choose Kelsie Cakes?

Finely-detailed Sugar Flowers made from the best ingredients

Fast, reliable packaging & tracking of your delicate-but-durable Sugar Flowers

Expert artistic guidance & support— your peace of mind is a piece of cake!

How to Unwrap Your Sugar Flowers

For Sugar Flowers with individually wired petals, like open roses, peonies, cosmos, and orchids

watch more on Youtube

When your flower is shipped to you, it will be tightly closed up.
Kind of like how a real flower would ship in bud form!
But instead of sticking in some warm water to help it open up
(don't do that!!) →
unwrap the foam then carefully pull each petal away from the center 
The flexible floral wire stem will bend so the petals can open up!

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