Frequently Asked Questions
I’ve shipped thousands of flowers since I started my shop, and I’ve found the best way to safely package your flowers is with lots of padding and fragile stickers! I’ve had very few packages arrive damaged. However, I can’t guarantee what happens at the post office once I drop off your order. I always recommend ordering far in advance to account for damage or delays, and to order extra flowers if you’re in a time crunch. In the unlikely event that your flowers are damaged during shipping, please contact me and we’ll work together to figure out if you need a replacement or a refund.
Yikes! I hate when that happens!!
After you fill out the form (it’s super quick! you’ll need your order number + photos of the damage) I’ll be in touch with our next steps!
Digital download products are not eligible for refunds. Sugar Flowers are created to be used as cake decorations. Due to the nature of these products, refunds are not offered unless otherwise specified in writing. If your flowers were damaged during shipping, please reach out to fill out a claims form. Refunds may be given for flowers damaged during shipping.
Sugar Flowers are created to be used as cake decorations. Due to the nature of these products, returns are not offered unless otherwise specified in writing. If your flowers were damaged during shipping, please reach out to fill out a claims form. Replacement items may be eligible for flowers damaged during shipping.
How to Unwrap Your Sugar Flowers
For Sugar Flowers with individually wired petals, like open roses, peonies, cosmos, and orchids
watch more on Youtube
When your flower is shipped to you, it will be tightly closed up.
Kind of like how a real flower would ship in bud form!
But instead of sticking in some warm water to help it open up
(don't do that!!) →
unwrap the foam then carefully pull each petal away from the center
The flexible floral wire stem will bend so the petals can open up!
– Donna
"Kelsie is my go-to gal for all my flowers. She makes them so lifelike that my clients can't believe they’re sugar. Kelsie is phenomenal, artistically, and brilliantly talented. I work with Kelsie exclusively. For anyone who is a cake artist, this is the girl you should be going to – your cakes will be showstoppers – guaranteed!"
“Kelsie is phenomenal, artistically, and brilliantly talented. I work with Kelsie exclusively."
– Hope
I just found my brand new favorite business for my cakes. Thank you so much Kelsie for the sweet note and the flowers look AMAZING. They came before the actual due date, were packaged SOOO well, and such amazing quality for the price. I was recently on a show competition with many other pastry chefs and we talked about how we don’t have time to make flowers, now I’m going to recommend them all to buy from here.
“I just found my brand new favorite business for my cakes."
Watch the video for a quick and easy way to place flowers on your cake.
Floral Arranging on Cakes
In the unlikely event that your Sugar Flowers ordered from Kelsie Cakes are damaged during shipping, please contact me to file your claim. Send in photos of the broken flower and packaging, and we’ll work together to figure out if you need a repair, a replacement, or a refund.
Repairs
- Always store Sugar Flowers in a cool, dry, dark place.
- Moisture, humidity, and sunlight can damage flowers and cause them to melt or the colors to fade.
- If refrigerating your cake, keep in mind that the moisture of your refrigerator can affect the flowers.
- If you have a high humidity refrigerator or walk-in cooler, consider placing the flowers on the cake right before serving, or you can store your cake inside a sealed cardboard box to reduce condensation and humidity damage.
- You can place desiccant packets in the storage box as well.
STORAGE
- To Remove Sugar Flowers from the box
- Carefully remove your Sugar Flowers from the packaging.
- Bend the flexible floral wire stem and lift the Sugar Flower out of the foam
- Gently open up the petals for flowers that have individually wired petals (such as open roses).
- If you are not using your flowers immediately, the box they arrived in is the perfect place to store your flowers
The Unboxing Experience
The Resources
– Barbara
"I ordered these beauties for a Vow Renewal Cake Topper. The customer service was incredible! I felt very comfortable ordering them and decorating the cake myself because they provided a video taking you through every step! From unpacking the Sugar Flowers to actually putting them on the cake. It was so simple, and everyone loved them!"
“The customer service was incredible!"
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