Frequently Asked Questions

How can I request a custom order?
What is the process for working with you?
  • If you have a specific design in mind, you’ll fill out my quick questionnaire with your cake’s details: size, colors, floral inspiration.
  • A highly trained sugar artist (that’s me!) will sketch a design that reflects the style and inspiration of the event’s centerpiece (that’s your cake!), and after you approve the design, I’ll carefully craft each flower and leaf by hand.
  • Every flower will be photographed for you to confirm the final design before shipping, then carefully packaged (seriously, I can spend hours delicately wrapping up individual petals) and shipped to arrive before the event.
  • Finally, the fun part: unboxing!
  • You’ll receive an email with resources and videos to show how to unwrap, store, and use the Sugar Flowers on your cake – no matter what size.
  • I’ll personally follow up with you to see if you have any questions about the final arrangement.
  • If any flowers were damaged during shipping, we’ll work together to figure out if you need a repair, a replacement, or a refund.

How to Unwrap Your Sugar Flowers

For Sugar Flowers with individually wired petals, like open roses, peonies, cosmos, and orchids

watch more on Youtube

When your flower is shipped to you, it will be tightly closed up.
Kind of like how a real flower would ship in bud form!
But instead of sticking in some warm water to help it open up
(don't do that!!) →
unwrap the foam then carefully pull each petal away from the center 
The flexible floral wire stem will bend so the petals can open up!

– Donna

"Kelsie is my go-to gal for all my flowers. She makes them so lifelike that my clients can't believe they’re sugar. Kelsie is phenomenal, artistically, and brilliantly talented. I work with Kelsie exclusively. For anyone who is a cake artist, this is the girl you should be going to – your cakes will be showstoppers – guaranteed!"

“Kelsie is phenomenal, artistically, and brilliantly talented. I work with Kelsie exclusively."

Phenomenal, Artistically, And Brilliantly

– Hope

I just found my brand new favorite business for my cakes. Thank you so much Kelsie for the sweet note and the flowers look AMAZING. They came before the actual due date, were packaged SOOO well, and such amazing quality for the price. I was recently on a show competition with many other pastry chefs and we talked about how we don’t have time to make flowers, now I’m going to recommend them all to buy from here.

“I just found my brand new favorite business for my cakes."

brand new favorite
Arranging Sugar Flowers on a cake doesn't have to be complicated!

Watch the video for a quick and easy way to place flowers on your cake.

Floral Arranging on Cakes

Four
For flowers with individually wired petals (like an open rose), removing a broken petal is a simple fix to make your flower look as good as new. It'll be our little secret, no one will ever know the difference!

In the unlikely event that your Sugar Flowers ordered from Kelsie Cakes are damaged during shipping, please contact me to file your claim. Send in photos of the broken flower and packaging, and we’ll work together to figure out if you need a repair, a replacement, or a refund.

Repairs

Three
  • Always store Sugar Flowers in a cool, dry, dark place.
  • Moisture, humidity, and sunlight can damage flowers and cause them to melt or the colors to fade.
  • If refrigerating your cake, keep in mind that the moisture of your refrigerator can affect the flowers.
  • If you have a high humidity refrigerator or walk-in cooler, consider placing the flowers on the cake right before serving, or you can store your cake inside a sealed cardboard box to reduce condensation and humidity damage.
  • You can place desiccant packets in the storage box as well.

STORAGE

Two
  1. To Remove Sugar Flowers from the box
  2. Carefully remove your Sugar Flowers from the packaging.
  3. Bend the flexible floral wire stem and lift the Sugar Flower out of the foam
  4. Gently open up the petals for flowers that have individually wired petals (such as open roses).
  5. If you are not using your flowers immediately, the box they arrived in is the perfect place to store your flowers

The Unboxing Experience

One

The Resources

– Barbara

"I ordered these beauties for a Vow Renewal Cake Topper. The customer service was incredible! I felt very comfortable ordering them and decorating the cake myself because they provided a video taking you through every step! From unpacking the Sugar Flowers to actually putting them on the cake. It was so simple, and everyone loved them!"

incredible

“The customer service was incredible!"

The blog posts that customers are loving

Discover how to preserve the sugar flowers from your wedding. Learn easy tips to keep your cake decorations looking fresh for years. Click for expert advice on storing, handling, and displaying your sugar flowers from someone who’s kept her wedding cake sugar flowers for over five years now!

How to Preserve Your Sugar Flowers as a Wedding Keepsake Sugar Flowers by Kelsie Cakes

Planning your wedding cake? Let’s make it a piece of cake! Learn about budgeting, design, finding the perfect baker, and adding custom sugar flowers. Get all my sweet tips and trends.

sugar flowers by kelsie cakes notebook sketching ideas

Today we’ll discuss the pros and cons of different shipping options for ordering sugar flowers online, including USPS and UPS. I’ll share valuable insights to help cake decorators and cake lovers choose the most suitable shipping method for their orders!

How do I know which Shipping Option is best? Sugar Flowers by Kelsie Cakes

Outsource to a Sugar Flower Artist who gets it—let’s team up & give ‘em something to talk about at your next event.

Get more comfortable with how this sugar situation works— Learn every step from unpacking the Sugar Flowers to actually styling them on your cake so it’s ready to turn heads..

Get realistic artistry on your doorstep in days—shop the a la carte blooms … super-awesome customer service included.

Where to next?

0
Contact Kelsie