Frequently Asked Questions
I ship all orders through USPS or UPS. Each package is carefully packed up by me to ensure a safe trip for your delicate-but-durable Sugar Flowers. There is lots of soft padding to keep your flowers safe!
The standard shipping takes 2-5 business days to arrive. All in-stock flowers ship within 2 business days. For flowers that are made to order, you can expect them to ship within 2 weeks from placing your order
Yes, if you live in the Tampa Bay area, local pickup is available. You can select this option when checking out. After you order, I’ll be in touch to coordinate a pickup date and location.
Yes! I do my best to accommodate specific delivery dates but additional fees may be added for rushed orders. Please select your estimated delivery date on the product page prior to adding to your cart!
Yikes! I hate when that happens!!
After you fill out the form (it’s super quick! you’ll need your order number + photos of the damage) I’ll be in touch with our next steps!
How to Unwrap Your Sugar Flowers
For Sugar Flowers with individually wired petals, like open roses, peonies, cosmos, and orchids
watch more on Youtube
When your flower is shipped to you, it will be tightly closed up.
Kind of like how a real flower would ship in bud form!
But instead of sticking in some warm water to help it open up
(don't do that!!) →
unwrap the foam then carefully pull each petal away from the center
The flexible floral wire stem will bend so the petals can open up!
– Donna
"Kelsie is my go-to gal for all my flowers. She makes them so lifelike that my clients can't believe they’re sugar. Kelsie is phenomenal, artistically, and brilliantly talented. I work with Kelsie exclusively. For anyone who is a cake artist, this is the girl you should be going to – your cakes will be showstoppers – guaranteed!"
“Kelsie is phenomenal, artistically, and brilliantly talented. I work with Kelsie exclusively."
– Hope
I just found my brand new favorite business for my cakes. Thank you so much Kelsie for the sweet note and the flowers look AMAZING. They came before the actual due date, were packaged SOOO well, and such amazing quality for the price. I was recently on a show competition with many other pastry chefs and we talked about how we don’t have time to make flowers, now I’m going to recommend them all to buy from here.
“I just found my brand new favorite business for my cakes."
Watch the video for a quick and easy way to place flowers on your cake.
Floral Arranging on Cakes
In the unlikely event that your Sugar Flowers ordered from Kelsie Cakes are damaged during shipping, please contact me to file your claim. Send in photos of the broken flower and packaging, and we’ll work together to figure out if you need a repair, a replacement, or a refund.
Repairs
- Always store Sugar Flowers in a cool, dry, dark place.
- Moisture, humidity, and sunlight can damage flowers and cause them to melt or the colors to fade.
- If refrigerating your cake, keep in mind that the moisture of your refrigerator can affect the flowers.
- If you have a high humidity refrigerator or walk-in cooler, consider placing the flowers on the cake right before serving, or you can store your cake inside a sealed cardboard box to reduce condensation and humidity damage.
- You can place desiccant packets in the storage box as well.
STORAGE
- To Remove Sugar Flowers from the box
- Carefully remove your Sugar Flowers from the packaging.
- Bend the flexible floral wire stem and lift the Sugar Flower out of the foam
- Gently open up the petals for flowers that have individually wired petals (such as open roses).
- If you are not using your flowers immediately, the box they arrived in is the perfect place to store your flowers
The Unboxing Experience
The Resources
– Barbara
"I ordered these beauties for a Vow Renewal Cake Topper. The customer service was incredible! I felt very comfortable ordering them and decorating the cake myself because they provided a video taking you through every step! From unpacking the Sugar Flowers to actually putting them on the cake. It was so simple, and everyone loved them!"
“The customer service was incredible!"
Design Your Dream Wedding Cake
(Without the Stress)
And make sure every detail is as unique as your love story.
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Grab my 5 Wedding Cake Styles for 2025 (And How to Make Them Yours) guide to help you transform your wedding ideas into reality.
With trends, tips, and personal touches, you’ll create a celebration that’s luxurious, meaningful, and totally you.
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The blog posts that customers are loving
We’ve made some updates and improvements in the shop, including a new order minimum and this season’s adjusted shipping times. Here’s what’s new and how to plan ahead.
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Outsource to a Sugar Flower Artist who gets it—let’s team up & give ‘em something to talk about at your next event.
Get more comfortable with how this sugar situation works— On the blog, read about every step from unpacking the Sugar Flowers to actually styling them on your cake so it’s ready to turn heads..
Get realistic artistry on your doorstep in days—shop the a la carte blooms … super-awesome customer service included.
