Frequently Asked Questions
- If you have a specific design in mind, you’ll fill out my quick questionnaire with your cake’s details: size, colors, floral inspiration.
- A highly trained sugar artist (that’s me!) will sketch a design that reflects the style and inspiration of the event’s centerpiece (that’s your cake!), and after you approve the design, I’ll carefully craft each flower and leaf by hand.
- Every flower will be photographed for you to confirm the final design before shipping, then carefully packaged (seriously, I can spend hours delicately wrapping up individual petals) and shipped to arrive before the event.
- Finally, the fun part: unboxing!
- You’ll receive an email with resources and videos to show how to unwrap, store, and use the Sugar Flowers on your cake – no matter what size.
- I’ll personally follow up with you to see if you have any questions about the final arrangement.
- If any flowers were damaged during shipping, we’ll work together to figure out if you need a repair, a replacement, or a refund.
I love this question! When I’m working with you to create the Sugar Flowers for your cake design, you are the visionary. I’m here to help make your life easier, because let’s face it, creating wedding cakes is a huge endeavor and you don’t always have time for making flowers. My goal is for your Sugar Flowers to elevate and complement the detail and artistry that you put into every one of your edible masterpieces. You can think of me as your “white label” sugar artist.
At this time, no.
Please email kelsie@kelsiecakes.com for any questions regarding wholesale.
Whether you’re a cake decorator, a sugar artist, or an aspiring entrepreneur, I hope that I can share some of my experience and knowledge with you!
Or if you’d like some more hands-on, one-on-one type action, I’d love to chat with you over Zoom (or Google Meet, which is just as easy to use and free). You can schedule a 45-minute design call with me here. My fees start at $100. We don’t just need to design a wedding cake during this time! Feel free to pick my brain, and let’s nerd out about cake and sugar flowers together 🙂
How to Unwrap Your Sugar Flowers
For Sugar Flowers with individually wired petals, like open roses, peonies, cosmos, and orchids
watch more on Youtube
When your flower is shipped to you, it will be tightly closed up.
Kind of like how a real flower would ship in bud form!
But instead of sticking in some warm water to help it open up
(don't do that!!) →
unwrap the foam then carefully pull each petal away from the center
The flexible floral wire stem will bend so the petals can open up!
– Donna
"Kelsie is my go-to gal for all my flowers. She makes them so lifelike that my clients can't believe they’re sugar. Kelsie is phenomenal, artistically, and brilliantly talented. I work with Kelsie exclusively. For anyone who is a cake artist, this is the girl you should be going to – your cakes will be showstoppers – guaranteed!"
“Kelsie is phenomenal, artistically, and brilliantly talented. I work with Kelsie exclusively."
– Hope
I just found my brand new favorite business for my cakes. Thank you so much Kelsie for the sweet note and the flowers look AMAZING. They came before the actual due date, were packaged SOOO well, and such amazing quality for the price. I was recently on a show competition with many other pastry chefs and we talked about how we don’t have time to make flowers, now I’m going to recommend them all to buy from here.
“I just found my brand new favorite business for my cakes."
Watch the video for a quick and easy way to place flowers on your cake.
Floral Arranging on Cakes
In the unlikely event that your Sugar Flowers ordered from Kelsie Cakes are damaged during shipping, please contact me to file your claim. Send in photos of the broken flower and packaging, and we’ll work together to figure out if you need a repair, a replacement, or a refund.
Repairs
- Always store Sugar Flowers in a cool, dry, dark place.
- Moisture, humidity, and sunlight can damage flowers and cause them to melt or the colors to fade.
- If refrigerating your cake, keep in mind that the moisture of your refrigerator can affect the flowers.
- If you have a high humidity refrigerator or walk-in cooler, consider placing the flowers on the cake right before serving, or you can store your cake inside a sealed cardboard box to reduce condensation and humidity damage.
- You can place desiccant packets in the storage box as well.
STORAGE
- To Remove Sugar Flowers from the box
- Carefully remove your Sugar Flowers from the packaging.
- Bend the flexible floral wire stem and lift the Sugar Flower out of the foam
- Gently open up the petals for flowers that have individually wired petals (such as open roses).
- If you are not using your flowers immediately, the box they arrived in is the perfect place to store your flowers
The Unboxing Experience
The Resources
– Barbara
"I ordered these beauties for a Vow Renewal Cake Topper. The customer service was incredible! I felt very comfortable ordering them and decorating the cake myself because they provided a video taking you through every step! From unpacking the Sugar Flowers to actually putting them on the cake. It was so simple, and everyone loved them!"
“The customer service was incredible!"
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